Olympia Court, Parnell Street, Waterford. Ireland.
Taxi Office: Tel: +353 51 85 85 85 Fax: +353 51 87 77 74
Admin and Coach Office: Tel: Lo Call 1850 85 85 85
(outside Ireland: +353 51 870741) Fax: +353 51 870741
COMPLAINTS
Rapid Cabs have recently adopted a new complaints procedure.
All complaints now received by Rapid Cabs will be promptly acknowledged, a member of staff will email or telephone
the customer to acknowledge receipt of their complaint.
Upon doing this, a swift and efficient investigation into the complaint will begin immediately and a response to the complaint will be received no later than 72 hours after the acknowledgement of the complaint.
In order to receive your complaint in a quick and efficient manner
there are four ways to report your complaint:
1. Ring our Lo Call complaints telephone line on Lo Call 1850 85 85 85
or +353 51 872149 (if dialling outside of Ireland)
2. Email us at complaints@rapidcabs.com
3. Fill out our online complaints form by clicking the following link
4. In writing to:
Complaints Department
Rapid Cabs
Olympia Court,
Parnell Street,
Waterford.
All complaints are treated with the strictest confidence and
we will deal with all complaints as a matter of urgency
regardless of the nature of the complaint.
Rapid Response - an even faster way to book a taxi with IVR (Interactive Voice Response)
E Booking (Internet Booking)
You can now book your taxi in real time (for now) or for an advanced booking check out our new
