Terms and Conditions


1.1. If you wish to book a taxi, by phone, the website, text or app, you must agree to the terms below as the exclusive basis which governs such booking and must tick the “I agree to Rapid Cabs Terms & Conditions”. If you are booking on behalf of someone else, by clicking “I agree to Rapid Cabs Terms & Conditions”, You represent that You have the authority to accept these terms and conditions on their behalf.


2.1. In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires:

2.1.1. “Agreed Pick-Up Point” the appointed place for You to be picked up by supplier as set out in the Details.

2.1.2. “Agreed Time” the appointed date and time for You to be picked up by the supplier as set out in the Details.

2.1.3. “Booking” the booking of a TAXI effected via this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.

2.1.4. “Supplier” the TAXI company with whom You place the Booking.

2.1.5. “Suppliers T&C” the terms and conditions of the supplier which in addition to these Terms govern the Booking and (Trip).

2.1.6. “Card” the credit, debit or charge card You use when making the Booking.

2.1.7. “Cash” the payment You make for the Fare to the supplier and/or its Driver.

2.1.8. “Details” the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.

2.1.9. “Fare” the fee paid by You for the Quote You accept.

2.1.10. “Goods” any goods carried in a vehicle which You have booked.

2.1.11. “Trip” the journey You wish to make from the pick-up address to the drop-off address provided by You.

2.1.12. “Licensing Authority” any regional or national licensing authority responsible for licensing the operation of taxi, companies.

2.1.13. “Particular Requirements” any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.

2.1.14. “Passenger” any passenger carried in a taxi which is booked via this Website.

2.1.15. “Personal Data” the details which You provide regarding Your physical and email addresses, telephone number and Card details.

2.1.16. “Quote” a fixed price quote that You receive via the Website for the Trip.

2.1.17. “Terms” these terms and conditions between Rapid Cabs And You.

2.1.18. “You” means the person who enters Details.

2.119. “Taxi” is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.

2.1.20. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.


3.1. In making a Booking with Rapid Cabs by any means, You must provide accurate Details and are responsible for any failure to do so.

3.2. You hereby warrant to Rapid Cabs You are at least eighteen years of age and legally able to make the Booking.

3.3. Rapid Cabs will not guarantee that it will be able to fulfil Your requirements and reserves the rights to refuse any Bookings Which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.

3.4. Your Details and data relating to Your use of the Website will be recorded by Rapid Cabs. But Your Personal Data shall not, subject to the provisions of the Rapid Cabs Policy presented below, be disclosed to third parties other than the supplier or used for any purpose unrelated to the provision of the services pursuant hereto.

3.5. Rapid Cabs may send a small file to Your computer when You visit the Website. This “cookie” will enable Rapid Cabs to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Rapid Cabs to identify You and Rapid Cabs shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. Rapid Cabs may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.


4.1. It is Your responsibility to ensure that Your Details are correct. When You make a Booking, this constitutes an offer which Rapid Cabs may or may not accept. Your Booking is not confirmed until you receive confirmation.

4.2. Rapid Cabs cannot confirm the ability of the supplier to accommodate any Particular Requirements and in the event that You have such Particular Requirements.

4.4. Rapid Cabs reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, you wish to withdraw, you shall be free to do so.

4.5. You agree that in the fulfilment of the Booking, where the supplier feels it is appropriate, the supplier gives Rapid Cabs the right to novate the contract for the provision of transport services between You and the supplier to another suitable party, to ensure the fulfilment of the Booking.


5.1. You agree to pay the metred Fare to the supplier’s Driver with cash or by Credit Card

5.2. The service provider will provide You with a receipt for Payment. On request Rapid Cabs will provide a receipt for payment by email to the email address registered with us.

5.3. For personal accounts which are paid by Credit Card, You agree to Rapid Cabs making a deduction from Your card on an agreed frequency. Rapid Cabs will not disclose any of your card details.

5.4. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the supplier may charge you extra, which you must pay them directly for. If You wish to give a tip to the Taxi driver, you should do so directly at your own discretion.

5.5. In the event that You make any deviations from the route that You entered into the Website, you may be subject to additional charges by the supplier in respect thereof and will make such payment directly to the supplier.


6.1. Neither Rapid Cabs nor the supplier is responsible to You for, or insured in respect of, any damage or loss that may be sustained by any Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.


7.1. The supplier has warranted to Rapid Cabs that it is licensed by the appropriate Licensing Authority(ies)

7.2. Rapid Cabs shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by the supplier or otherwise in connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by the supplier You agree to make such claim directly against the supplier.

7.3. Rapid Cabs aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to €250.

7.4. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.

7.5. Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit the supplier’s liability for death or personal injury arising out of its negligence.

7.6. Any estimated trip times and times of arrival presented by Rapid Cabs, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, you agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfil any other dependencies You might have.

7.7. Rapid Cabs may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Rapid Cabs does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.

7.8. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.


8.1. The supplier reserves the right within its reasonable discretion to terminate the Trip, if You or Your party’s conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither Rapid Cabs nor the supplier accept liability for any extra costs incurred by you/or your party as a result of the supplier doing so.

8.2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.

8.3. The supplier further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.


9.1. The supplier shall not undertake the carriage or delivery of:

9.1.1 Money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than €50.

9.1.2 Any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing Irish Law, and/or

9.1.3 Any goods or property (of whatsoever nature) which may deteriorate in transit.

9.2 The supplier shall have no liability whatsoever for loss or damage, however arising in relation to the clause 9.1 of this agreement.

9.3 Without prejudice to the provisions of clause 9.1 the supplier shall not in any event be liable directly or indirectly for:

9.3.1 Consequential loss (whether for loss or profit or otherwise) and/or

9.3.2 Loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the supplier and/or its employees and/or agents or arising otherwise howsoever.

9.3.3 Without prejudice to the generality of clauses 9.1 and 9.2 in particular the supplier shall not be liable for any loss and/or damage arising directly or indirectly from:

9.3.4. Breakdown, accident, adverse weather conditions

9.3.5. Any act or omission on the part of the Customer.

9.3.6 any clause, act or circumstance beyond the control of the supplier (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).

9.4. The provision of clauses 9.1, 9.2, and 9.3 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.


10.1. If You have any complaint in respect of the service provided by the supplier, you agree to first contact Rapid Cabs directly (by the phone or email) to resolve this within 72 hours. In the event that You fail to do so, any claim You might otherwise have shall be invalidated.

10.2 Should You have a dispute with the supplier, Rapid Cabs is not liable for any claims, demands and damages (actual and consequential) of any kind and nature arising out of or in any way connected with such disputes.


11.1. Rapid Cabs will maintain the confidentiality of Personal Data collected as part of making a Booking. Refer to our Data Privacy Notice.


12.1. These Terms shall form the entire agreement between the parties and supersede any previous agreement and (save so far as expressly preserved hereby) representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by Rapid Cabs in entering into this agreement.

12.2. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.

12.3. All notices to Rapid Cabs shall be given by You in writing to info@rapidcabs.com

12.4. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof.

12.5. These Terms and Your agreement with Rapid Cabs shall be governed and construed in accordance with Irish Law. You irrevocably agree for the exclusive benefit of Rapid Cabs to submit any dispute hereunder to the jurisdiction of the courts of Ireland but nothing herein shall prevent Rapid Cabs from taking proceedings against You in any other court of competent jurisdiction.

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