Welcome to Rapid Cabs. These Terms and Conditions govern your use of our website, mobile app, and taxi services in Waterford and surrounding areas. By accessing or using our services, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.
1. Introduction
Rapid Cabs provides taxi and transport services through our website, mobile application, and phone booking system. These terms apply to all users, including passengers, corporate clients, and visitors. If you do not agree with these terms, please refrain from using our services.
2. Booking and Service Use
- Bookings can be made via our mobile app, website, or by phone.
- It is your responsibility to provide accurate details, including pick-up location, destination, date, and time.
- All bookings are subject to driver and vehicle availability.
- Rapid Cabs reserves the right to cancel or refuse bookings if necessary (e.g., safety concerns, incorrect details, or non-payment).
3. Fares and Payments
- Fares are calculated based on distance, time, and applicable charges at the time of booking.
- All payments must be made through accepted payment methods (including credit/debit cards or cash).
- Promotional offers, discounts, and loyalty points are subject to availability and may change or end without prior notice.
- If pre-authorisation is used, a temporary hold may appear on your account to verify payment details before the journey.
4. Cancellations and Refunds
- Cancellations made within a reasonable time before dispatch may not incur a fee.
- If a driver has already been dispatched or arrived, a cancellation fee may apply.
- Refunds, where applicable, will be processed using the original payment method.
5. Passenger Responsibilities
- Passengers must behave respectfully and follow driver instructions during the journey.
- Seatbelts must be worn at all times.
- Any damage caused to the vehicle by a passenger may result in additional charges.
- Passengers must ensure they are ready at the agreed pick-up time and location.
6. Corporate Accounts
- Businesses using our Corporate Account services must complete the registration process and agree to separate invoicing and payment terms.
- Rapid Cabs reserves the right to suspend or terminate a corporate account for misuse, non-payment, or breach of these terms.
7. Limitation of Liability
- Rapid Cabs strives to provide safe, reliable, and punctual services, but we are not liable for delays or disruptions caused by circumstances beyond our control (e.g., traffic, weather, road closures).
- We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.
- Passengers are responsible for their personal belongings. Rapid Cabs is not liable for items lost or left in vehicles.
8. Safety and Conduct
- Drivers are Garda-vetted and trained to ensure passenger safety.
- We reserve the right to refuse service to anyone behaving inappropriately, illegally, or posing a safety risk.
9. Modifications to Services and Terms
We may update these terms or modify our services at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Ireland. Any disputes shall be resolved in the courts of Ireland.
11. Contact Us
For questions about these Terms and Conditions, please contact us:
Rapid Cabs Waterford
📍 Olympia Court, Parnell Street, Waterford, Ireland
📞 051 858585
📧 info@rapidcabs.com
